Terms of Service

Welcome to Palpa. By accessing or using our website (palpa.com.au) and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Palpa is an Australian-based business selling handcrafted Argentine alpargatas.

2. Products & Pricing

All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to update prices at any time without prior notice. Prices are confirmed at the time of purchase.

3. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including stock availability or suspected fraud. Payment is processed securely through Shopify Payments. We accept Visa, Mastercard and PayPal.

4. Shipping

Please refer to our Shipping Policy for details on delivery timeframes, costs and conditions.

5. Returns & Refunds

Please refer to our Returns & Refund Policy. Your rights under the Australian Consumer Law are not affected by these Terms.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Intellectual Property

All content on this website — including text, images, logos, graphics and design — is the property of Palpa and is protected by Australian and international copyright laws. You may not reproduce, distribute or use any content without our written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or in a way that could damage, disable or impair the website.

9. Limitation of Liability

To the maximum extent permitted by law, Palpa is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the website after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

13. Contact

If you have any questions about these Terms, please contact us at hello@palpa.com.au.