Privacy Policy

Palpa ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Information We Collect

We may collect the following personal information:
- Name, email address, phone number and shipping address when you place an order
- Payment information (processed securely through Shopify Payments — we do not store your card details)
- Browsing data and cookies when you visit our website
- Email address when you subscribe to our newsletter
- Any information you provide when contacting us

2. How We Use Your Information

We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, including shipping updates
- Send you marketing communications (only if you have opted in)
- Improve our website and customer experience
- Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:
- Shopify (our e-commerce platform)
- Shipping carriers (Australia Post) to deliver your orders
- Payment processors to process transactions
- Marketing tools (only with your consent)

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic and personalise content. You can manage cookie preferences through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website uses SSL encryption for all data transmission.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing communications at any time
- Lodge a complaint about how we handle your information

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us at:
hello@palpa.com.au